Microsoft has released an Agentic Transformation Patterns Playbook.
The Agentic Transformation Patterns Playbook A practical guide to choosing, scaling, and operating AI agents across your organization. It helps with understanding the landscape and identifying patterns. It is a well defined playbook on how to progress well with Agentic AI.
The maturity model shared helps prioritize action by looking at AI Strategy & Experience, Business Strategy, AI Governance & Security, Technology & Data and Organization & Culture. These capability drivers:
- AI Strategy & Experience: How deliberately you plan, invest in, and evolve AI across the organization
- Business Strategy: How deeply AI is integrated into business processes and outcome measurement
- AI Governance & Security: How well you manage risk, compliance, monitoring, and responsible AI
- Technology & Data: How mature your platforms, architecture, data quality, and telemetry are
- Organization & Culture: How effectively you enable adoption, build skills, and foster AI-positive culture
The maturity model is described: https://aka.ms/AgentMaturityModel
The Agentic Center of Excellence (CoE) has 4 functions, governs, enables, optimizes and scales. Governs has those release gates to ensure nothing goes to production without review. The audit logs taking on a key governance roll tracking who built and approved it and what it does. There are a set of 6 roles identified that must work together to scale agents. Compliance is continuous and is not a one time check. An important message Won't let anyone ship until governance is 'complete.' Governance is never complete.
The Agentic CoE adds agent-specific capabilities to existing governance, security & Compliance, Cloud/IT Governance, Low Code/ Power Platform CoE, Microsoft 365 Governance and Responsible AI Council. It does not replace what works — it fills the gaps that agents create (ownership, lifecycle, decision rights, monitoring).
